Reference

Open your privacy settings clearly

Your granad88 account connects profile details, login device records, game-category activity from Live Dealer Lobby or Plinko, and wallet traces for DANA, OVO, GoPay and QRIS under one…

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granad88 Open your privacy settings clearly
CONTACT PATHS

Check privacy help before you join

Fast privacy help matters when a wallet record or login entry looks wrong. We handle privacy questions through live chat, email, and the WhatsApp line visible after login, so your request stays tied to the account you control. Keep your username and account phone number ready; we use them to confirm ownership before discussing DANA, OVO, GoPay, or QRIS records.

Team online

Live chat hours

Use live chat from 09:00 to 23:00 WIB when you need a quick privacy check on login history, cookie settings, or wallet activity. We may ask for your username and recent login device before discussing account data.

Email requests

Email [email protected] for correction, deletion, or access requests that need written handling. Include your username, account phone number, the date of the account event, and the payment rail involved so we can trace it correctly.

WhatsApp follow-up

After login, use the WhatsApp line shown in your profile only for privacy follow-up tied to your account. Do not send card photos unless our team asks through the same conversation and confirms the case reference.

ACCOUNT CARE

Switch privacy controls with confidence

Strong privacy handling is practical, not abstract. Before we change a phone number, release a data copy, or delete inactive records, we verify the account step by step.

Data collection

We collect the data needed to run your account: name or username, phone number, login time, IP address, device type, game category visits, and wallet references from DANA, OVO, GoPay, or QRIS. We avoid asking for unrelated data.

Payment records

When you pay by QRIS or e-wallet, we keep transaction IDs, amounts, timestamps, and status messages. These records help us match wallet balance changes, answer privacy questions about past account activity, and reconcile support cases.

Cookie controls

Cookies keep your session active and remember language choices. On Android Chrome, tap the lock icon, open Cookies and site data, then adjust storage if you want a fresh browser session before returning to your account.

Account security

Password resets, one-time codes, and device changes create security logs. We use those logs to spot unusual access, confirm whether a privacy request came from the account holder, and record the outcome.

Retention timing

We keep account and wallet data for operational, legal, and dispute handling needs, then remove or anonymise it when the reason ends. Some records may stay longer where local law requires it or a wallet case remains open.

Change requests

For edits, copies, or deletion checks, contact us through live chat or [email protected]. We verify your account first, then explain the action taken, the timing, or why a record must remain.

Browse answers about your privacy rights

Privacy questions usually come from real account moments: a new phone, a QRIS payment that needs checking, or a cookie setting that changed after a browser update. These answers explain what we collect, how long we keep it, and how you can contact us without sending extra data. Use the same username on each request so we can link your case to the right account trail.

We collect details you provide, such as username, phone number, password data in protected form, and wallet reference. We also log device type, IP address, login time, and game-category activity for account security, case handling, and privacy requests.

We keep payment records so we can match account balance changes, answer privacy requests, and investigate disputed wallet activity. The record normally includes transaction ID, payment rail, amount, timestamp, status, and the account wallet affected.

Send the correction request through live chat during 09:00-23:00 WIB or email [email protected]. Tell us which field is wrong, attach proof if needed, and we will verify ownership before changing the account record.

You can ask us to delete or anonymise data we no longer need. Some wallet, dispute, or security records may remain where local law, fraud checks, account reconciliation, or unresolved support cases require longer retention.

Cookies and similar browser storage may remember sessions and help us see which categories you open, such as Live Dealer Lobby or Royal Fishing. You can clear them from your browser, then log in again to create a new session.

Only the support and operations staff assigned to your case can view the request trail. We use role-based access, so wallet teams see payment references while chat staff see conversation history and identity checks.

Access and eligibility depend on local law and are available only where local law permits. If your location, device, or account status does not meet our checks, some account functions may not appear or may require extra verification.

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